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Have questions about Mashughuli? Need help with your account? Our team is ready to assist you.
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Whether you're looking for support, have feedback, or want to explore business opportunities, we're here to help. Reach out to us using any of the methods below.
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Frequently Asked Questions
How do I become a runner?
Sign up for a Mashughuli account, complete your profile, and select the "Become a Runner" option in your dashboard. You'll need to complete a brief verification process before you can start accepting errands.
How do payments work?
We offer secure in-app payments through mobile money, credit cards, and bank transfers. Funds are held securely until an errand is completed, then released to the runner minus our service fee.
Can I cancel an errand?
Yes, you can cancel an errand before a runner accepts it without any penalty. If a runner has already accepted, cancellation fees may apply depending on the circumstances.
Is there a mobile app?
Yes! Our mobile apps for Android and iOS are currently in beta testing and will be launched soon. Sign up on our website to be notified when they're available.